FAQs

CLC is a leading negotiator of workforce lodging rates for businesses in North America. CLC purchases more than 16.7 million hotel rooms annually, and leverages this volume into deeply discounted rates on business lodging for its clients. For 40 years, CLC has built a network of thousands of mid-scale and economy hotels along with state-of-the-art data management and payment processing systems that offer clients increased visibility into company lodging costs.

Whether your company has 5 or 500 room nights a month, you can tap into CLC's purchasing power of more than 16.7 million room nights annually and member savings off hotels’ Lowest Published Rate.

It's simple! Complete the CheckINN Card Membership Form online. Or, call 1-866-369-4755 to speak directly to a representative from 8 a.m.-5 p.m., Monday through Friday Central Time.

The deeply discounted hotel room rates let members save off hotels' Lowest Published Rates on their business travel. Member rates are available via the member's online account (online or mobile app) or by calling CLC Lodging. Members can view the hotel's Lowest Published Rate, the Member Rate and the savings associated with each stay. Members can also create a Total Charge Summary to see how much they will pay for a stay, including their member rates, taxes and nightly fees.

CLC purchases more than 16.7 million room nights each year from hotels across North America. This purchasing leverage allows CLC to obtain significantly lower rates for business travel lodging than members can negotiate for themselves.

CheckINN Card members have access to 25,000 hotels including our Expanded Network nationwide for business travel. Locations include leading mid-scale and economy hotel chains such as Best Western, Super 8 Motel, Extended Stay America, Motel 6, Holiday Inn, Ramada, Hampton Inn, Hyatt Place, Red Roof Inn, Howard Johnson and Days Inn, to name a few.

There is no fee to join the program. Members pay the CLC member rate displayed on the CLC Web or Mobile account plus taxes when staying at a participating hotel for business travel. Your member rate saves you off the hotel's Lowest Published Rate. All CLC fees are published via the Payment & Pricing Schedule upon login to a CLC Web account.

No. There is no inactivity fee for non-usage of the CLC Lodging program or individual CheckINN cards.

Lowest Published Rates are rates shown on hotel websites and other public sources that do not require advance purchases, pre-payment or organizational membership. Lowest Published Rates are updated via the CLC Web account at www.clclodging.com once a week.

Yes, a valid credit or debit card is required to enroll in CLC Lodging's CheckINN Card program. CLC Lodging works with all major payment cards (MasterCard, Visa, AMEX, Discover). The member's credit/debit card is not billed until CLC verifies a member's hotel stay. The CheckINN Card can be used for room and tax only. Any additional purchases at the hotel (phone calls, food, gift shop, etc.) are paid with a credit card by the traveler prior to checking out.

Right away! CheckINN Card members can use the program immediately once they've enrolled by accessing their online account and choosing our cardless booking option. Members receive their permanent CheckINN Card(s) via mail 10-12 business days after enrollment.

CheckINN Card members may order as many CheckINN Cards as they need. We recommend one per traveler. There is no charge for the cards. Additional cards may be ordered online at the "Employee and Cards" page when members log in to www.clclodging.com, or by calling 1-866-857-9747, option 2.

1. CLC Web Account - Members receive a username and password for a CheckINN Card online account when they enroll. The Hotel Search tool available after account login provides free access to hotel information and rates.
2. iPhone™ Hotel Locator - Download the CLC Lodging Hotel Locator for iPhone on the iTunes store.
3. Android® Hotel Locator - Download the CLC Lodging Hotel Locator for Android from the Google Play Store.
4. Phone - Members can call 1-866-545-9391, option 2 to receive hotel directory assistance in the area where they are traveling.

There are 4 easy ways for members to make a CLC reservation with a hotel:

1. Call the hotel directly. 
2. Walk into the hotel directly.
3. Book with CLC directly via the CLC Web or Mobile account.
4. Call CLC’s 24/7/365 Traveler Support Center 1-888-545-9391, Option 2

Reservations are not required. Members can walk in to the hotel and check in with their CheckINN Card if a room is available. However, there is no guarantee the hotel will have rooms available if members don't make a reservation.

Members simply present their CheckINN Card at the front desk when they check in to identify themselves as a business member of the CheckINN Card program. A credit card is presented for hotel incidentals, or any charges other than room and tax. Members with any questions at check-in can contact CLC Lodging's Traveler Support Center toll-free at 1-866-857-9747. There is no charge for the call. The Traveler Support Center is available 24-hours a day, 7 days a week, 365 days per year.

After check-out, the hotel confirms the member's stay with CLC Lodging. CLC Lodging bills the registered credit/debit card the Member Rate, as shown via the member's online account (not rates provided by hotels), along with applicable taxes. The invoice statement is e-mailed to the CheckINN Card member. Members also can go to their online account to view their recent transactions and invoice statements.

You will be charged for your hotel stay typically within a few days after checking out.

No. We will never charge you for a hotel room stay until after you have checked out of a hotel within the CLC Network.

Our experts are available 24/7/365 at CLC's Traveler Support Center to provide assistance. CheckINN Card members and their employees can call the Traveler Support Center at 1-866-857-9747. The Traveler Support Center also can be reached with the phone number shown at the top of the CheckINN Card.

The CheckINN Card from CLC Lodging is a business lodging solution for workforce travel only.

Visit our Contact page for department phone numbers and email addresses: https://www.clclodging.com/contact/

CLC is a leading negotiator of workforce lodging rates for businesses in North America. CLC purchases more than 16.7 million hotel rooms annually, and leverages this volume into deeply discounted rates on business lodging for its clients. For 40 years, CLC has built a network of thousands of mid-scale and economy hotels along with state-of-the-art data management and payment processing systems that offer clients increased visibility into company lodging costs.

There is no membership fee with our custom solution. CLC charges a small fee per room night when your company chooses to save with CLC lodging's rates. Contact CLC Lodging today for a free hotel analysis to calculate expected savings.

CLC Lodging is the nation's leading negotiator of workforce lodging rates. We purchase more than 16.7 million room nights annually at our hotel networks covering 15,000 hotels, so CLC's volume ensures unmatched negotiating power. CLC's TALON (Travel and Lodging Online Network) lodging management system maintains extensive records to support and manage hotel contracts and the negotiation process. We've been partnering with hotels since 1977 and serve some of the largest transportation companies in the country and almost all of the Tier 1 railroads.

CLC negotiates at the individual property level. Our reputation, built over more than 40 years and backed with the proof of purchasing over 16.7 million room nights annually, helps convince our network covering 15,000 hotels that we deliver incremental volume. CLC's scope of negotiations is broader and more in-depth than other lodging programs. We consider hotels our partners and work hard to ensure that hotels and customers alike value the relationship.

If your company has special workforce lodging needs, CLC will work with you to customize your lodging solution. CLC provides plans tailored to fit your business. No matter your company size or logistical travel requirements, CLC has a plan to make sure your lodging program is effective and efficient. We can provide customized lists of hotel options, including hotel locations negotiated specifically for your travel routes.

We normally negotiate last standard room availability (LRA), 24-hour length of stay, flat and net rates and all standard room amenities.

Our network polices itself through the 50,000 room nights we purchase daily. Traveler comments and correspondence are welcomed and used to maintain properties in the network.

The best way to utilize the CLC Lodging Custom Solution is with our CheckINN Card. However, CLC understands that for some traveler types this isn't practical, so we offer products to accommodate their needs.

Many hotels will honor frequent guest programs in addition to CLC's program. At check-in, we suggest presenting your frequent guest card along with your CheckINN Card.

CLC hotel contracts are negotiated for business travel only.

Based on your company policy, CLC offers the option for travelers to include incidentals on their CheckINN Card. Travel admins can contact Member Support at 1-866-860-6374 to activate the Incidentals Covered account setting.

CLC offers a number of detailed reporting packages that can be customized to client company cost codes and accounting preferences. A list of these reports can be provided along with samples. Sleep, invoice and savings data reports are standard.

CLC can get your workforce lodging solution running within days or in some cases the same day.

Yes. CLC can include hotels needed for both workforce and management travelers in your customized hotel directory.

Savings are generated by hotel selection and traveler control. CLC clients typically experience savings on overall hotel spend. This savings is in addition to operating cost reductions CLC clients realize from simplified lodging management administration along with audit, hotel payment, recordkeeping and reporting control.

On occasion, hotels in heavy tourist areas may have seasonal rates, but for the most part, fluctuations are limited. Even in the rare instances they may occur, CLC still provides significant savings against hotels' Lowest Published Rates.

Contact CLC Lodging at 1-866-857-9747 for more information.